Privacy Policy

Jitan Translate ("the Service") handles customer information to the extent necessary to provide the website, Windows app, browser extension, voice translation, translated speech output, real-time subtitle translation, translation lens, document translation, custom term synchronization, and related features.

1. Information We Collect

The Service may collect or process the following information.

• Account information: name or display name, email address, authentication information required for login, plan, usage amount, billing information, and order history.
• Payment-related information: payment status, order number, purchased plan, and information needed for billing. The Service does not store credit card numbers or other card details; payment processors handle that information.
• Content for translation and voice processing: uploaded documents, images, screenshots, microphone audio, text to be translated, translation results, generated speech audio, real-time subtitles, and images used by the translation lens.
• Custom terms and settings: terms, translations, language settings, app settings, and synchronization settings registered by the customer.
• Technical information: IP address, browser or app type, operating system, app version, access date and time, error information, diagnostic logs, cookies, and similar technologies.

2. How We Use Information

We use collected or processed information for the following purposes.

• To provide speech recognition, translation, OCR, subtitle generation, text-to-speech, document translation, translation lens, and related features.
• To manage account authentication, plans, usage measurement, billing, payments, receipts, and orders.
• To associate custom terms and app settings with an account so they can be used across devices.
• To respond to inquiries, investigate incidents, prevent misuse, maintain security, and improve service quality.
• To provide important notices about terms, pricing, features, maintenance, or service changes.

3. Handling of Audio, Images, and Documents

Audio, images, documents, translated text, and related data may be sent to our servers and external processing services to the extent necessary to provide the Service. These data are processed for translation, speech recognition, OCR, speech synthesis, subtitle generation, quality checks, and troubleshooting.

We do not use customer translation data, audio, images, or documents to train our own AI models. When data is sent to external AI, voice, OCR, or translation services, the use is limited to processing required to provide the Service.

4. Sharing with Third-Party Services

We do not sell personal information. However, information may be sent to or stored by the following providers or services to the extent necessary to provide the Service.

• Server and hosting: Xserver rental server and VPS environments.
• AI, translation, voice, and OCR processing: external APIs used by us depending on the function and processing details, including Alibaba Cloud / DashScope / Qwen, Google Cloud, Mistral AI, and GLM.
• Payment and order management: WooCommerce and Stripe.
• Distribution, authentication, and platforms: Microsoft Store, Chrome Web Store, Edge Add-ons, WordPress, and OAuth-related services.
• Analytics and measurement: Google Analytics, Google Tag Manager, and Google Site Kit.
• Email and support: services required for email delivery and customer support.

5. Storage Location and Retention Period

Major account information, plan information, usage amounts, and custom terms are managed in the WordPress environment and related databases on Xserver. Temporary files such as audio, images, TTS audio, and translation lens images may be stored in protected storage on Xserver VPS.

• Uploaded source files, audio, images, translation lens images, and similar data are retained only for the period necessary for processing and are generally deleted after processing is completed or after a certain period.
• Translated files for download, generated speech audio, and temporary objects are generally retained for up to 7 days and then deleted.
• Custom terms, app settings, and usage history are retained for as long as necessary to provide account features or until the customer requests or performs deletion.
• Order, payment, and billing information is retained for the period required for tax, accounting, legal compliance, and dispute handling.
• Access logs, error logs, and security logs are retained for the period necessary to prevent misuse, investigate incidents, and maintain security.

6. Cookies and Analytics

This website uses cookies and similar technologies to maintain login sessions, support security and payments, improve the website, and perform analytics. Google Analytics and similar tools may collect page view information, device information, and browser information.

You can accept or reject analytics and marketing cookies through the cookie settings on the website. Necessary cookies are always used for service provision, login session maintenance, and security.

7. Security Measures

We take reasonable security measures to prevent leakage, loss, damage, unauthorized access, and misuse of personal information and user content, including encrypted communications, access control, credential management, deletion of unnecessary data, and log monitoring.

8. User Rights

Customers may request disclosure, correction, suspension of use, deletion, or similar actions regarding their personal information held by us. If you wish to delete or confirm account information, custom terms, usage history, or related data, please contact us using the contact information below. We may be unable to delete information that must be retained under applicable laws.

9. Changes to This Policy

We may update this Privacy Policy in response to changes in service content, external services used, laws, or regulations. When there are important changes, we will announce them on this website or in the app.

10. Contact

If you have questions about this Privacy Policy, please contact us at:

Email: support@jitantranslate.com